4.4. Partial delivery

In the event of total or partial unavailability of product or service after placing the order, the Member will be informed by email of the delivery of a partial order or the cancellation of his order.

In application of the provisions of Article L 121-20-3 of the Consumer Code, in case of unavailability of the product or service, the Member then has the option of:
- To be delivered a product or service of quality and equivalent price, within the limits of available stocks;

- To be refunded the price of the product or service ordered within 30 days of its request.

4.5. No delivery

The customer has the option to cancel his order if the delivery of it has not occurred at the latest seven business days after the delivery date indicated by www.shoesbymarion.com , unless this delivery delay is delayed. to a case of force majeure within the meaning of the case law of the French Courts.

Within 10 business days of the customer’s request for cancellation, www.shoesbymarion.com will request a refund from their bank. client.

4.6. Delivery completed

Each delivery is deemed made as soon as the product is made available to the customer, in particular by the carrier, materialised by the control system used by the carrier, such as the delivery tracking system proposed on the La Poste website concerning & laquo; Colissimo & raquo;

Without prejudice to the time available to the customer under the right of withdrawal defined in Article 6 below, it is the customer’s responsibility to check the shipments on arrival and make any reservations and claims that appear justified, or even refuse the package if it is likely to have been opened or if it shows obvious signs of deterioration. These reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days after the delivery of the products, a copy will be sent immediately to www.shoesbymarion.com

4.7. Information on delivery terms

When a package leaves the warehouses of www.shoesbymarion.com , it is routed through La Poste (& laquo; Colissimo & raquo;).

The customer is informed of the departure by sending an email summarising the products sent and informing the tracking number to know its evolution on the site www.coliposte.fr .

The customer will have to give his tracking number, mentioned in the email that www.shoesbymarion.com has sent him.

Then it takes 2-5 business days to be delivered or receive a notice in the mailbox. From the time of the deposit of the notice of passage in the mailbox of the address indicated by the customer, this one has about 15 days to go and withdraw it at the post office. If this period is exceeded, the package will be returned to www.shoesbymarion.com . The customer service will then contact the customer for a possible reshipping at the expense of the recipient, and without a response from the customer within a reasonable time will make a refund.

However, if 5 working days after the dispatch of the parcel, the customer has no news of his order, he must get closer to the post office closest to the place of delivery indicated on the parcel.

If neither the post office nor the tracking of parcels ( www.coliposte.net ) indicate to have trace of this parcel, the customer should then contact www.shoesbymarion.com through contact of the Website.

The Customer Service Department of www.shoesbymarion.com will then open an inquiry with the Swiss Post services. The customer will then receive an email informing him that an investigation is open. The final response times for the Post Office are usually 14 working days.

1. If the package is found, it is then sent to the customer: the reception procedure then follows its normal course (deposit package or notice, etc.)
2. If the parcel is declared lost, www.shoesbymarion.com then notify the customer and proceed immediately to the formalities of reimbursement of the order corresponding to the lost package (products and shipping costs).

5. Payment

Payment for purchases is made at the customer’s choice:

1. Par PayPal

Depuis 1998, PayPal est une façon simple et sécurisée de payer en ligne. PayPal vous permet de payer en ligne sans communiquer vos informations financières lors de la transaction. Vous avez ainsi la possibilité de faire vos achats en saisissant uniquement email et mot de passe PayPal.
Avec PayPal vos informations financières ne sont jamais communiquées à www.shoesbymarion.com. PayPal crypte et protège votre numéro de carte une fois pour toutes. Payez en ligne en indiquant simplement votre adresse email et votre mot de passe

2. Par chèque

Il vous suffit de nous faire parvenir, accompagné de votre récapitulatif de commande et d\'une photocopie de votre pièce d'identité, votre chèque libellé à l'ordre de Marion Shoes à l'adresse 29 avenue des Baumettes 06000 Nice France. Dès le bon encaissement de votre chèque, nous vous expédions votre commande. Le chèque doit être émis par une banque domiciliée en France métropolitaine. Les produits commandés sont alors réservés 5 jours à compter de la date de la commande. Au delà de ce délai et sans réception de votre chèque, www.shoesbymarion.com se réserve le droit d'annuler la commande. L'encaissement est réalisé à réception du chèque et la commande ne sera traitée qu\'après validation du chèque.

3. Par virement

Depuis votre compte bancaire vous réalisez un virement directement sur le compte de www.shoesbymarion.com. Il vous suffit de nous remettre la référence de votre virement.

Votre paiement est ainsi 100 % sécurisé.

6. Exchange, return and refund

All items purchased on the www.shoesbymarion.com website may be exchanged or refunded. (Out of special order)
In accordance with Article L.121-16 of the Consumer Code, the consumer has a legal period of 7 days from the date of delivery of his order, to return any item does not suit him and ask the l exchange without penalty. In case of refund, shipping and return costs are the responsibility of the customer and are not refunded. In case of quantity error or defective products, the claim must be made within 48 hours from receipt. No claim will be accepted beyond this deadline. Before returning your product, please contact our customer service.

Any return without prior contact will not be accepted. It will be automatically returned. The cost of return in the event of a withdrawal will be your responsibility. No sending against refund will be accepted for whatever reason. The item must be returned new, unused, in its original packaging perfectly intact. Any item returned damaged or unpacked or in a defective packaging will not be exchanged or refunded. The maximum return period for a product is 15 working days from the date of contact.

The customer will have to send us his return parcel by Colissimo, his exchange order will be shipped within 48 hours after the reinstatement of the returned items.

If the amount of the exchange order of the customer is greater than the amount of his initial order, he can pay the difference online by payal, check, or transfer. The dispatch of the exchange order of the customer is conditioned by the validation of this regulation.

If the amount of the customer’s exchange order is lower than the original order amount, www.shoesbymarion.com will refund the difference in the order. 15 days after receipt of your package back to our warehouse.
The customer will have to keep the proof of deposit of the parcel which will be given to him by La Poste. In case of loss of the package, no refund will be made without this proof of deposit.

7. Customer Service

For any information, question or advice, our customer service is at your disposal:

1. By post: SAS MP DANCE, 20 rue Bottero, 06000 Nice, France
2. by mail: shoesbymarion@gmail.com
3. by phone: 06.13.68.18.84

8. Securing transactions

Shoesbymarion.com implements all means to ensure the confidentiality and security of data transmitted on the web and on the website www.shoesbymarion. com . As such, the website never has access to confidential information relating to the means of payment.

9. Warranty

shoesbymarion.com, according to the choice of the customer, undertakes either to refund the customer of the price of the product, or to exchange the product of the customer for an identical product according to available stocks, or to exchange a product for a product of quality and equivalent price depending on the stocks available in case of delivery of a non-compliant product (Article 6 above) and in case of delivery of a product with a hidden defect.
For any request of this type, the customer must then contact the Customer Service on the website www.shoesbymarion.com contact
Products that have been modified, repaired, integrated or added by the customer or any other person not authorised by the supplier of the said product are excluded from the guarantee. The warranty does not cover apparent defects. The warranty will not cover products damaged during shipping or misuse.